These are our top recommended Books on customer centricity. They can help you get a deeper understanding of customer centricity and related topics like customer insights, customer experience, customer journey, customer loyality and more:

		The Power of Customer Experience (2021) Martin Newman
		The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating an Unlocking the Value of the Customer Journey Mapping (2020)
		Customer Centricity: Focus on the Right Customers for Strategic Advantage (2020) Peter Fader
		Competing in the Customer-Centered Economy: A Step-by-Step Guide Towards Customer-Centricity For Business Leaders (2020) Samantha Worthington
		Handbook on Customer Centricity: Strategies for Building a Customer-Centric Organization (2019) Robert W. Palmatier, Christine Moorman, Ju-yeon Lee
		The Relationship Economy (2019) John R. DiJulius
		Customer Centricity: A Present and Future Priority (2019) Phil Geldhart
		The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value (2018) Peter Fader, Sarah Toms
		The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty (2018) Shep Hyken
		Competitive Advantage of Customer Centricity (2017) Sathit Parniangtong
		Small Data (2016) Martin Lindstrom
		Authentic Customer Centricity (2015) Alkhatani Saad Zafer
		Using Information to Develop a Culture of Customer Centricity: Customer Centricity, Analytics, and Information Utilization (2013) David Loshin, Abie Reifer
		Delivering Happiness (2013) Tony Hsieh

I hope you like our list of recommended books on Customer Centricity! Leave a comment.

For some more condensed insights on customer centricity check out this section.

Additional insights from valuable sources and proven experts can be found here.

If you’d rather learn by watching some educative videos check out the video section.

If you have any recommendation for educative videos on customer centricity, please email the corresponding youtube ore vimeo link to info@centricityconsulting.de.

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